Delivery Information – Pawrade Pets

At Pawrade Pets, we’re committed to delivering your pet’s essentials—dog collars, LED collars, leather collars, and leashes—securely, efficiently, and with care. Please review our delivery options, timeframes, and important terms below.

Delivery Options & Costs

Shipping charges and available delivery methods will be shown during checkout after you enter your delivery address.

  • Shipping Costs: Calculated based on order weight and delivery location.

  • Service Availability: Certain services may not be available in all areas or remote postcodes.

  • All deliveries require date selection at checkout.

We offer the following shipping options:

  • Standard Delivery – Estimated 4 working days

  • Express Delivery – Estimated 3 working days

  • Priority Delivery – Estimated 2 working days

Order Weight Guidelines

Orders Up to 25kg

  • Shipped via reliable courier partners

  • Securely packaged for safe transit

  • Delivery date selection required during checkout

Orders Over 25kg

  • Shipped via courier or pallet delivery service

  • May be delivered using a pallet truck – ensure space for offloading

  • Pre-scheduled delivery date required at checkout

Important Delivery Terms

  • Delivery Days: Monday to Friday (Excludes weekends and public holidays)

  • Order Cut-Off Time: Orders placed before 1 PM are processed the same working day. Orders placed after 1 PM will be processed the next working day.

  • Restricted Areas: Additional fees may apply to some remote or non-mainland locations.

  • Missed Deliveries: If no one is available to receive the package, redelivery charges may apply.

  • Damaged Packages: If your order arrives damaged, contact us within 48 hours of delivery with photos for prompt resolution.

Tracking & Notifications

Once your order is dispatched, you will receive a tracking number via email or SMS to monitor the status and estimated delivery window.

Questions or Special Delivery Requests?

We’re happy to help. For questions about your delivery or to make special arrangements, please contact us through our Contact Us page.

About Pawrade Pets

At Pawrade Pets, we believe in pairing function with fashion. Explore our handpicked collection of LED collars, leather collars, and durable leashes crafted for your furry friend’s safety, comfort, and style.