Return & Refund Policy – Pawrade Pets

At Pawrade Pets, your satisfaction is our top priority. If you're not fully happy with your purchase, we offer a transparent and fair return policy to make things right.

Eligibility for Refund

You may request a refund within 14 calendar days of receiving your order if:

✔ You notify us within this period with a valid reason for the request
✔ The item is unused, in original condition and packaging
✔ The item is defective or damaged during delivery

Non-Refundable Items

🚫 Customized or personalized products (if applicable)
🚫 Items that are used, altered, or damaged due to misuse
🚫 Products purchased on clearance, final sale, or promotional discount offers

How to Request a Refund

To initiate a refund, please contact our team with the following:

  • Order number

  • A brief description of the issue

  • Photos of the product and packaging (if applicable)

Return & Refund Process

  1. Review & Verification
    Our team will review your request and may ask for additional details or return of the item.

  2. Return Shipping
    If a return is required, instructions will be provided.
    ➤ Customers are responsible for return shipping unless the item is defective or incorrect.

  3. Refund Completion
    Approved refunds will be processed to your original payment method within 5–7 business days (processing times may vary depending on your bank or payment provider).

Important Notes

  • Returned items must be in original condition and packaging to be eligible.

  • Shipping charges are non-refundable, except for defective or incorrect items.

  • Pawrade Pets reserves the right to decline refund requests that do not meet the above conditions.

  • Excessive or abusive refund activity may lead to account restrictions or refusal of future returns.

Need Help?

For assistance with refunds or returns, feel free to reach out via our Contact Us page. We’re here to help!

Thank you for shopping at Pawrade Pets 🐾 – where quality, comfort, and care for your pet always come first.